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CUSTOMER SUPPORT IS A JOKE!!!

 
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LooneyToonz



Joined: 19 Apr 2009
Posts: 172

PostPosted: Mon May 04, 2015 4:00 pm    Post subject: CUSTOMER SUPPORT IS A JOKE!!! Reply with quote

I received this message from Brian today:

************
Arkadium Customer Support (Support)
May 4, 9:37 AM

Thank you for contacting Arkadium. At this time, we are no longer providing individual customer support for the Great Day Games site.

Thanks for playing,

Brian Peterson
Arkadium Customer Support

*************
WHY DO YOU EVEN BOTHER CALLING IT THAT???!
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LooneyToonz



Joined: 19 Apr 2009
Posts: 172

PostPosted: Sat May 16, 2015 2:04 pm    Post subject: Red Flags Reply with quote

How EXACTLY does the red flag system work? Sure, it removes the undesirable text (written by bullies) so we can't see them, but then we can't see what the bullies are still saying behind our backs. Since you won't help us, we have to defend ourselves. How many red flags does it take for you to take action against someone? Ten, 20, 30? More? Do the red flags have to be from more than 10 IP addresses? More than 20? More than 30?

This is the ONLY LINE OF DEFENSE AGAINST BULLIES, SINCE YOU REFUSE TO DO ANYTHING ELSE. With these BULLIES WHOM YOU STILL ALLOW ON YOUR SITE, we need to know EXACTLY what we need to do to get these bullies removed! (Let's see how long this takes for you to respond...)
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ConnieLea



Joined: 10 Dec 2008
Posts: 3471

PostPosted: Sun May 17, 2015 5:00 am    Post subject: Reply with quote

Your answer is posted in the announcement category.
There will be no more moderation for this site. Use the flag system.
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LooneyToonz



Joined: 19 Apr 2009
Posts: 172

PostPosted: Sun May 17, 2015 4:36 pm    Post subject: USER CONDUCT SECTION (g) Reply with quote

TO CONNIELEA AND ANYONE ELSE WHO HAS BEEN BULLIED ON THIS SITE:

GDG IS PATHETIC!!!

IN USER CONDUCT, IT SAYS UNDER "(g) THE USER WILL NOT TRANSMIT ANY CONTENT OR INFORMATION THAT IS UNLAWFUL, FRAUDULENT, THREATENING, ABUSIVE, LIBELOUS, DEFAMATORY, INDECENT, OBSCENE, PORNOGRAPHIC OR OTHERWISE OBJECTIONABLE."

THOSE WORDS MUST BE THERE JUST FOR DECORATION SINCE GDG DOES NOTHING ABOUT THESE THINGS!!!


Before GDG actually came out and said they won't support us anymore, I used the "Report Inappropriate Behavior" tab, emailed, called (their phone system doesn't work properly), chatted with Neil at Arkadium, and left a myriad of messages in the forum, hoping to be heard, but all GDG cares about is the almighty dollar and will happily accept it regardless of their knowledge of players being bullied, harassed, and verbally abused!!! GDG has gone way downhill...no, they've gone to the bottom of the hill...since I joined. I used to look forward to coming here to relax and have fun with friends; now I don't. I hate coming here and getting bullied and finding nasty things written to me every day. Have you ever had someone on here say they hoped you'd "pass away" and threatened you with bodily harm? If not, then you really don't understand!!! FOR GDG TO SIT BACK AND LET THIS HAPPEN TO PEOPLE IS PATHETIC!!! It is poor business and not right in any way, shape, or form! They should be ashamed of the kind of "business" they run! They're also willing to take money from the Ad Council which says, "Teach your kids to stop bullying and be more than a bystander," yet GDG IS THE BYSTANDER!!! THEY'RE HYPOCRITES! To ignore the problem, both on our part and GDG's, is to allow the bullies to win!!! I invite you to come to Pool Multiplayer and play for a month...not just one or two games a day, but to read the comments and get involved in the comment area. I CAN GUARANTEE THAT YOU'LL BE BULLIED, BUT WHY SHOULD YOU LET THAT STOP YOU? Why should we let the bullies to trample all over us and us not fight back? To bury our heads in the sand will allow the bullies to win! To "red flag" them and make ourselves totally oblivious to their mockery will accomplish nothing...they keep doing it. Should we just let them run us off the site so they can win and take over the site??? Maybe by getting involved you'll understand what it's like for us longtime members to watch this site go down the toilet. Maybe then you'll really feel our pain..and maybe then you'll finally understand why people are so upset by GDG's indifference, lack of common sense, lack of ethics, and lack of...everything that's decent!!!
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ConnieLea



Joined: 10 Dec 2008
Posts: 3471

PostPosted: Mon May 18, 2015 2:13 am    Post subject: Reply with quote

per GDG Brian: "It is your choice whether to use these features, and whether to play games with chat. Like any website that allows online conversation between people, Arkadium neither condones nor is responsible for bad behavior from people who use these features to be rude or hurtful to others."

I would think it would be the same thing
for looking at comments on games without 'chat'.

My suggestion would be to use the red flag option.
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LooneyToonz



Joined: 19 Apr 2009
Posts: 172

PostPosted: Mon May 18, 2015 2:24 pm    Post subject: GDG BREAKS ITS OWN RULES! Reply with quote

Blaming the victim...wow! So, it's my fault that I get bullied and harassed because I play a certain game on GDG's website??? Hmmm...interesting...

GDG DOES NOT ENFORCE ITS OWN RULES AND SHOULD BE HELD RESPONSIBLE FOR NOT DOING SO!!!

IN THEIR OWN TERMS OF USE under USER CONDUCT, it says: "(g) THE USER WILL NOT TRANSMIT ANY CONTENT OR INFORMATION THAT IS UNLAWFUL, FRAUDULENT, THREATENING, ABUSIVE, LIBELOUS, DEFAMATORY, INDECENT, OBSCENE, PORNOGRAPHIC OR OTHERWISE OBJECTIONABLE."

In layman's terms, that rule means that players should not do those things to each other, but WHY DOES GDG ALLOW IT??? FOR CRYING OUT LOUD, THESE ARE YOUR OWN RULES, GDG!!!

Why even bother to put the rules there then? What good are they if they're not enforced?? Apparently, it is too difficult (costly?) for Arkadium/GDG to have JUST ONE EMPLOYEE in there to watch what goes on and do something about it. SERIOUSLY, WHY, OH, WHY IS IT SO DIFFICULT???
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