Forum Index

 
  Web Games Web Games     Download Games Download Games     My Page My Page     Treats & Prizes Treats & Prizes     Help Help
  FAQFAQ     SearchSearch   ProfileProfile

Login is not working right

 
Post new topic   Reply to topic     Forum Index -> Technical Help
View previous topic :: View next topic  
Author Message
MellieMae



Joined: 13 Mar 2010
Posts: 64

PostPosted: Tue Feb 07, 2012 5:53 am    Post subject: Login is not working right Reply with quote

Since yesterday, when I try to log in nothing happens. The login window stays put. I clicked the login button as well as hit enter. However, I was able to work around the login freeze by refreshing the page and then the site reloads with me logged in and the login box is gone. So at least I can get logged on in that way but there is definitely some sort of glitch happening that I wanted to alert you to.

Oh and by the way, I am using Firefox v.10 but not sure that has anything to do with it. I had cookies cleared as well as cache prior to signing on as well.
Back to top
Jindog



Joined: 20 May 2009
Posts: 2210

PostPosted: Tue Feb 07, 2012 10:02 pm    Post subject: Reply with quote

The site requires that you log-in periodically, even if you are already logged-in. I don't know the length of time between doing it. Generally, what you did is all that is needed to do this.
Back to top
MellieMae



Joined: 13 Mar 2010
Posts: 64

PostPosted: Thu Feb 09, 2012 4:54 am    Post subject: Reply with quote

I am a bit confused by your post jindog. This didn't happen while I was already logged in. I am aware that there are times when while you are logged on, the site will log you off and you have to re-log in again. This is not the issue I was having. I came to the site to start my game playing and wasn't logged in at all when I got here and it wouldn't let me log in.

It is still happening today and I am just hitting the refresh button after I enter my log in information and that gets me logged on. While that works, it isn't how it is supposed to work and is a new glitch, so just making it be known.
Back to top
MellieMae



Joined: 13 Mar 2010
Posts: 64

PostPosted: Fri Feb 10, 2012 5:23 am    Post subject: Reply with quote

FYI, I just found out I needed to update my Java to the latest one and so I just did so with the hope that could possibly resolve this log on issue, but it did not. It still doesn't work right. Sad
Back to top
MellieMae



Joined: 13 Mar 2010
Posts: 64

PostPosted: Fri Mar 09, 2012 3:24 am    Post subject: Reply with quote

Tonight it took me 4 tries to get logged on. I still have to refresh the page after I enter in my log-in info to get it to take, but that did not work for me tonight until the 4th try.

Is this being looked into at all?

Surely I can't be the only one having this issue...is anyone else having problems logging in?
Back to top
GDG-Brian



Joined: 14 Jul 2011
Posts: 423

PostPosted: Fri Mar 09, 2012 11:36 am    Post subject: Reply with quote

Hi MellieMae, I tested the login today and couldn't reproduce this problem, and it isn't being widely reported.

Try following these steps to fix this:

Delete cookies by following the instructions for your browser in this link: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies

Enable cookies by following the instructions for your browser: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=61416

Let me know if this helps!
Back to top
MellieMae



Joined: 13 Mar 2010
Posts: 64

PostPosted: Sun Mar 11, 2012 7:46 am    Post subject: Reply with quote

HI Brian,

Thanks for your quick response Smile I did as you instructed and I still have to refresh the page after entering in my log-in information in order for it to take. I haven't had a problem like I did the other day with 4 attempts...since then I get on right after I refresh the page, so at least I can get on here.

I usually clear my cookies daily as well as my cache, though I have signed on with the GDG cookie still in place and same thing happens, so not sure if it is a cookie issue. Question

I'll just keep doing what I am doing and hope I don't have another multiple attempt log-in issue, unless you have any other suggestions.
Back to top
Display posts from previous:   
Post new topic   Reply to topic     Forum Index -> Technical Help All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group