Forum Index

 
  Web Games Web Games     Download Games Download Games     My Page My Page     Treats & Prizes Treats & Prizes     Help Help
  FAQFAQ     SearchSearch   ProfileProfile

Game quits loading

 
Post new topic   Reply to topic     Forum Index -> Technical Help
View previous topic :: View next topic  
Author Message
genealogysue



Joined: 01 Dec 2010
Posts: 12

PostPosted: Thu Aug 04, 2011 9:57 pm    Post subject: Game quits loading Reply with quote

After I play a couple of games, I do not receive my score/treats and the game quits. I have to completely get out and then come back. It has happened three times this afternoon; the latest at 6 51 pm Pacific.
Back to top
GDG-Brian



Joined: 14 Jul 2011
Posts: 426

PostPosted: Fri Aug 05, 2011 9:27 am    Post subject: Reply with quote

*Moved this thread to technical support forum.

Which game is it? Some of our older games have been giving players problems for some time as far as not paying out treats. We're working on a fix that should be implemented soon.

The game shouldn't just quit on you though - there might be an incompatibility with your browser and Flash player. Follow these instructions to get everything up-to-date and ready to play our games:

1: Clear your browser cache and restart your browser
Temporary internet files and cookies can interfere with games and other applications. Visit the following link and click on the name of your browser for specific instructions on clearing the cache:
http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

2: Update to the latest version of your internet browser
You can find download links for the latest versions of the most popular internet browsers at the following pages:
Mozilla Firefox: http://www.mozilla.com
Google Chrome:http://www.google.com/chrome
Microsoft Internet Explorer: http://www.microsoft.com/ie

3: Install the latest version of Adobe Flash Player
This is the software that all of our games require. It must be kept up-to-date with the latest version.
Click on this link: http://get.adobe.com/flashplayer/
Then click on “Download Now” and follow the instructions on the following page.

4: Disable any popup or adblocker installed on your computer or browser.

Let me know if the games quit or freeze on you after you've performed these steps.
Back to top
LenaL



Joined: 18 Jun 2010
Posts: 4

PostPosted: Sat Aug 20, 2011 2:56 pm    Post subject: Re: Reply with quote

GDG-Brian wrote:
*Moved this thread to technical support forum.

Which game is it? Some of our older games have been giving players problems for some time as far as not paying out treats. We're working on a fix that should be implemented soon.

The game shouldn't just quit on you though - there might be an incompatibility with your browser and Flash player. Follow these instructions to get everything up-to-date and ready to play our games:

1: Clear your browser cache and restart your browser
Temporary internet files and cookies can interfere with games and other applications. Visit the following link and click on the name of your browser for specific instructions on clearing the cache:
http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

2: Update to the latest version of your internet browser
You can find download links for the latest versions of the most popular internet browsers at the following pages:
Mozilla Firefox: http://www.mozilla.com
Google Chrome:http://www.google.com/chrome
Microsoft Internet Explorer: http://www.microsoft.com/ie

3: Install the latest version of Adobe Flash Player
This is the software that all of our games require. It must be kept up-to-date with the latest version.
Click on this link: http://get.adobe.com/flashplayer/
Then click on “Download Now” and follow the instructions on the following page.

4: Disable any popup or adblocker installed on your computer or browser.

Let me know if the games quit or freeze on you after you've performed these steps.


I have done everything that is mentioned above. The thing is, I can play every other game I want but I can't play Mahjongg 3 Dimension. I get as far as to the ARKADIUM and it stops loading after ARKAD. The IUM never loads. This has been going on for 2 weeks now. Any ideas? I miss this game Sad
Back to top
ConnieLea



Joined: 10 Dec 2008
Posts: 3647

PostPosted: Mon Aug 22, 2011 7:48 am    Post subject: Reply with quote

LENAL,THERE IS NO MAHJONGG 3 DIMENSION ON HERE.
THE 3D DIMENSIONAL GAME HAS TO BE BOUGHT OR DOWNLOADED TO PLAY.
Back to top
LenaL



Joined: 18 Jun 2010
Posts: 4

PostPosted: Tue Aug 23, 2011 1:57 am    Post subject: Re: Reply with quote

ConnieLea wrote:
LENAL,THERE IS NO MAHJONGG 3 DIMENSION ON HERE.
THE 3D DIMENSIONAL GAME HAS TO BE BOUGHT OR DOWNLOADED TO PLAY.


I'm sorry, I should have said it looks like 3 dimensions. The name is Mahjongg Dimensions. Still, it wont load.
Can you help me solve this problem for me?
Back to top
ConnieLea



Joined: 10 Dec 2008
Posts: 3647

PostPosted: Tue Aug 23, 2011 3:31 am    Post subject: Reply with quote

DON'T HAVE A CLUE AS TO WHY IT WOULDN'T BE LOADING FOR YOU.IS EVERYTHING ELSE LOADING OK?
I HAVEN'T HAD ANY PROBLEMS WITH IT LOADING(fingers crossed)
HOPEFULLY IT WILL WORK ITSELF OUT SOON.
IF YOU HAVE DOWNLOADED THE LATEST FLASH IT SHOULD BE WORKING.
Back to top
Jindog



Joined: 20 May 2009
Posts: 2210

PostPosted: Tue Aug 23, 2011 5:41 am    Post subject: Reply with quote

I go for what is behind door #2. Cool
Back to top
GDG-Brian



Joined: 14 Jul 2011
Posts: 426

PostPosted: Tue Aug 23, 2011 9:25 am    Post subject: Reply with quote

LenaL, can you try playing the game in a different internet browser? This will let me know if it's a problem with the browser or if it's something else.

I recommend Google Chrome or Firefox, feel free to try whichever one you don't currently have:

Mozilla Firefox: http://www.mozilla.com
Google Chrome: http://www.google.com/chrome
Back to top
LenaL



Joined: 18 Jun 2010
Posts: 4

PostPosted: Wed Aug 24, 2011 4:53 am    Post subject: Re: Reply with quote

GDG-Brian wrote:
LenaL, can you try playing the game in a different internet browser? This will let me know if it's a problem with the browser or if it's something else.

I recommend Google Chrome or Firefox, feel free to try whichever one you don't currently have:

Mozilla Firefox: http://www.mozilla.com
Google Chrome: http://www.google.com/chrome


Very Happy YAY now everything works.
I reinstalled Fire Fox and I love it. But not as much as I love Mahjongg Dimensions.

Thank you soooo much for your help. You saved my day

LenaL Very Happy


Last edited by LenaL on Wed Aug 24, 2011 5:07 am; edited 1 time in total
Back to top
LenaL



Joined: 18 Jun 2010
Posts: 4

PostPosted: Wed Aug 24, 2011 4:54 am    Post subject: Re: Reply with quote

Jindog wrote:
I go for what is behind door #2. Cool


Shocked Idea Laughing
Back to top
Display posts from previous:   
Post new topic   Reply to topic     Forum Index -> Technical Help All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group